Refund policy

Warranty and Quality Guarantee

At LuxKing, we take pride in our quality.
All products are covered by a 12-month warranty from the delivery date for any manufacturing faults, in accordance with Australian Consumer Guarantees.

Please note:

  • Damage caused by the customer (e.g., stains, marks, sweat stains, grease, spills) is not covered.

  • Failure to follow care instructions will void the warranty.

  • Warranty claims must be lodged within 12 months with original proof of purchase and by the original purchaser.

To make a warranty claim, please contact us first at info@luxkinglife.com.au.

Change of Mind Returns (Including Size/Color Issues)

We offer 30 days from the date of receipt to initiate a return for any reason.
Please note:

  • Contact us first for approval and return instructions.

  • Return postage is the responsibility of the customer.

  • Returns must be shipped back within 14 days after return approval.

  • We do not accept in-person returns at our warehouse.

  • No restocking or return processing fees will be charged.

  • There are no final sale items — all products are eligible for return.

30-Day Money Back Guarantee

We are confident you’ll love our products!
If you are not satisfied for any reason, you may return the product within 30 days for:

  • A store credit (issued as a voucher)

  • Or a refund to your original payment method (no alternative payment methods supported)

Approved refunds will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.

Return with confidence – no restocking fee applies.

Return postage costs are to be covered by the customer.
Please contact us first for return approval.

Changes to Orders

Due to our fast processing times, we are unable to accommodate order changes, cancellations, or address updates after the order has been placed.
Please double-check your details before confirming your purchase.

Store Credits and Coupons

Store credits cannot be used in conjunction with coupon codes or promotional discounts.

Postage and Processing Fees

In cases of uncollected deliveries, refused deliveries, or address errors provided by the customer, a reshipping or processing fee may apply.

Missing Orders

If your order has been lost in transit, please contact us within 20 days from the shipping date.

Contact Us

For returns, warranty claims, or other inquiries, please email us at:
📧 info@luxkinglife.com.au